Referrals
Find out how to access our services and what to expect from the referral process.
If you're a parent or carer and you're concerned about your child's mental health, the first step is to speak with a professional who knows your family.
Talk to a professional
Speak with your GP, school, or another professional about your concerns.
Discuss a referral
The professional will discuss whether a referral to our service is appropriate.
Give consent
You'll need to give consent for the referral to be made.
We'll be in touch
Once we receive the referral, we'll contact you for an initial screening call.
Can't access a GP or school? Contact us directly and we can advise on the best next steps for your situation.
Eligibility Criteria
- Age range:Children and young people aged 5-17 years
- Locality:Living within our service area (contact us to check)
- Not emergency:Not requiring emergency or crisis mental health support
- Consent:Consent from parent/carer (and young person where appropriate)
Waiting Times
We aim to contact families within 2-4 weeks of receiving a referral, depending on current demand. Waiting times may vary and we'll keep you updated on progress.
Note: We are not an emergency service. For urgent mental health support, please contact NHS 111 or your GP.