Privacy Policy

Introduction

Riverside Children & Families ("we", "our", or "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect personal information.

Information We Collect

We may collect and process the following information:

• Name, address, email, and phone number
• Information provided in referral forms
• Clinical and health information related to our services
• Information you provide when contacting us
• Website usage data through cookies

How We Use Your Information

We use your information to:

• Provide our mental health services
• Process referrals and manage care pathways
• Communicate with you about our services
• Comply with legal and regulatory requirements
• Improve our services and website

Legal Basis for Processing

We process your data on the following legal bases:

• Consent: Where you have given explicit consent
• Contract: To provide services you have requested
• Legal obligation: To comply with laws and regulations
• Vital interests: To protect life in emergencies
• Legitimate interests: For operational purposes

Information Sharing

We only share your information with third parties when necessary to provide our services, when required by law, or with your explicit consent. This may include:

• NHS and healthcare providers involved in your care
• Safeguarding agencies when required to protect children
• Professional regulators
• Service providers who help us operate (bound by confidentiality)

Data Security

We implement appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.

Your Rights

Under data protection law, you have rights including:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure (in certain circumstances)
• Right to restrict processing
• Right to data portability
• Right to object to processing

Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, and to comply with legal and regulatory requirements. Clinical records are typically retained in accordance with NHS guidelines.

Contact Us

If you have questions about this policy or wish to exercise your rights, please contact us:

Email: [email protected]
Address: 13 Hawley Crescent, London, NW1 8NP

Complaints

You have the right to complain to the Information Commissioner's Office (ICO) if you believe your data has been handled incorrectly.